Please note that the return address is not the "sender" address of the package you received. If you return the package to the "shipper" address, we reserve the right to waive liability.

cancel

We accept cancellation of orders before product shipment or production. If the order is cancelled, you will receive a full refund. If the product has already been shipped, we cannot cancel the order.

Attention: Customized products, including those containing photos, images, etc., cannot be returned unless there is a quality issue with the product itself.

Return (if applicable)

We accept returns. Customers have the right to apply for a return within 14 days after receiving the product.

To meet the return criteria, your item must be unused and in the same condition as it was received. It must also be in its original packaging. To complete the return, we need a receipt or proof of purchase. Please do not return your purchase to the manufacturer. If the return is caused by the consumer, the consumer should bear the shipping cost. The specific cost should depend on the courier company you choose.

If the received goods are damaged or incorrect due to our reasons, consumers do not need to bear the shipping cost as a result. Returns are not subject to replenishment fees charged to consumers.

Customers only need to pay the shipping fee (including returns) once at most; Returns are not subject to replenishment fees charged to consumers.

Refund (if applicable)

After receiving and checking your return, we will send you a receipt notification via email. We will also notify you of the approval or rejection of the refund. If approved, your refund will be processed and automatically credited to your credit card or original payment method within a certain number of days.

Delayed or lost refund (if applicable)

If you have not received the refund yet, please double check your bank account first.

Then contact your credit card company, the refund may take some time to be officially announced. Next, please contact your bank. Before issuing a refund, it usually takes some processing time. If you have completed all these operations but have not received a refund, please contact us through the following methods: support@diymywhimsy.com.com.

Please contact our customer service: support@diymywhimsy.com.com Get the return address.